Frequently Asked Questions

Q: When are you closing and for how long?
A: The last performance will be 2 June. Works will start July 2018 with reopening scheduled for 2020.

Q: Why are we proposing a redevelopment? Why now?
A: We want to become the venue of choice for producers and artists who want to showcase their work in Cornwall and the South West and believe the people of Cornwall deserve access to the best performing arts possible which will rival any city in the country. To achieve this, we need to invest in the building now.

Significant parts of our Grade II* listed building are no longer fit-for-purpose and ongoing maintenance costs are high. Because of a range of constraints left over from previous works and the daily demands placed on a heritage building, the venue is now showing significant signs of wear and tear which need urgent attention. The backlog of maintenance alone would cost in the region of £2 million to fix. Doing nothing is not an option. Without investment, it is anticipated that the venue would close for good.

Q: What are the key areas & benefits of the redevelopment?
A: See the Key Changes & Key Benefits section.

Q: How will redevelopment make a difference to programming?
A:
  We will continue to provide a broad range of entertainment for the diverse audiences who come through our door. The renewed emphasis will be upon pushing up the quality of the work presented. There will be a focus on raising the quality and frequency of opera and ballet, contemporary music development, increase of Cornish community and talent development work, bringing International work to Cornwall and an aim to produce more of our own productions in-house.    
    
Q: Will this mean bigger and better shows – i.e. direct from the West End transfers?
A: Yes, we hope so. A larger, improved theatre will allow us to compete alongside other South West venues when major national touring circuits are being negotiated.

Q: Will bigger shows mean increased ticket prices?
A: No – to the contrary and ticket prices will not ‘pay for the project’. Public funds have now been secured to fund the majority build. A tiered auditorium will allow for flexibility and a range of price bands, including standing tickets for some shows.

Q: Do we really need it?
A: Yes. We are we are a registered charity and therefore not-for-profit, with all contributions made from the stage, bars and catering reinvested back into the organization to keep it running. Only 10% of our earned income comes from core funders; the remainder is self-generated through bars, catering and ticket sales.

Q: Will there be improved access provision?
A: Yes. There will be more access toilets than currently and to upgraded specifications. Wheelchair access seats will be available in various positions and on several levels, giving more choice of position and price. A Space to Change facility will also be provided with a ceiling track hoist and adjustable adult-size changing bench; one of only a handful of facilities within Cornwall to offer this facility.

Q: What will happen to my membership?
A: All members will be contacted individually regarding their Membership. A Members Open day is scheduled for 5 March at 2pm where any questions can be raised.  In the meantime, any queries should be referred to the Fundraising team on 01872 321995.

Q: What will happen to vouchers?
A: Gift vouchers purchased between 2 June 2017 and 13 February 2018 (or beyond) will either need to be used by 2 June 2018, refunded by this date or will have their validity extended. Please call the box office on 01872 262466 and we will talk through your options.

Q: Will there be any activity during closure?
A: There won’t be shows on our stage, but we are planning on a range of activities and events throughout closure including series of public open days, pop-up events, ‘hard hat’ tours, talks, & exhibitions. We'll also be interested in hearing your views on what you would like to see in our new auditorium. We’ll be sending regular updates, so do ensure that you have signed up to hear about futures news and events on the My Account page. We’ll also be updating news regularly on our website, social media and blog pages.

Q: Will there be any performances during closures?
A: Not at Hall for Cornwall but we are selling for a selection of external events, such as Wildworks, Kneehigh Theatre, Miracle Theatre, Trebah Garden, Truro Cathedral and many more.  We will also be looking to undertake activity with schools and continue with talent development and support.

Q: Will the Box Office remain open during closure?
A: Our 'in person' Box office will be relocated to Penhaligon House, Green Street, Truro, TR1 2LH, just a 2 minute walk around the corner, on the 2nd Floor above Royal Bank of Scotland, just press the buzzer.  Online and telephone sales continue as normal.

Q: When will the season for the new theatre go on sale?
A: We don’t know yet – but we will ensure we give you lots of prior notice on exciting developments.

Q: I’m really going to miss Hall For Cornwall.
A: We’re going to miss you too! Cornwall has a wealth of talented performers, venues, writers and directors and we’ll be supporting these throughout closure and helping to promote other cultural events on in and around Cornwall. Whilst we’re closed, we still want to be open to you. We want to keep you up to date with news and events and invite you to come along and see how the build is progressing. We also want you to be the first to hear when our new season goes on sale.

Q: I previously sponsored a seat in the Hall. Where is it now?
A
: All the seat plaques in the auditorium have been collected and are currently being organised. We are planning to contact all seat sponsors soon to find out if they would like their plaque returned. If you would like to collect your plaque sooner, please email Sean Sweeney on seans@hallforcornwall.org.uk

Please note - Whilst most plaques were safely removed from the seats, some became damaged during this process and are beyond repair.

Q: Will I be able to sponsor a seat in the new theatre?
A:
Yes! Later this year we will be launching our new ‘Sponsor-a-Seat’ campaign. If you have sponsored a seat with us before then you will be the first to know of sponsorship opportunities in the theatre. If you haven’t sponsored a seat in the past but would like to be informed of campaign when it is launched, please email Sean Sweeney on seans@hallforcornwall.org.uk

Q: How do I stay in touch?
A: Do create an account on the website (via the My Account tab) and ensure that you tick the right boxes so that we can keep in touch with you either by post or email. Alternatively email marketing@hallforcornwall.org.uk or call 01872 321978 and we can add you to our list.

Q: I want to speak to someone in person – who can I call?
A: Please call or email Charlotte Somers, Head of Marketing & Communications, Telephone 01872 321979 Email: CharlotteS@hallforcornwall.org.uk