Welcoming you back to Hall for Cornwall and to live theatre.

We want you to enjoy a great night out at the theatre and have partnered with UK Theatre and become an accredited See It Safely partner. We have introduced enhanced safety measures as we throw open our doors and welcome you all back safely.

Our covid courtesy measures have been introduced to ensure everyone feels as safe as possible. We will constantly review these measures in line with government guidance and make sure that our theatre continues to offer the safest possible environment for us all to gather in as we reopen our doors.

Theatres across the country have been pioneers of Covid safety and we are collaborating with all of them to implement the See it Safely protocols which will ensure we keep it that way.

This is your theatre. Welcome back. Come on in.

What will happen at Hall for Cornwall?

We will do our utmost to ensure you feel safe and will have roaming staff on hand to support and answer any questions or concerns. 


You will see all our staff teams & volunteers wearing masks, unless they are exempt. We will kindly ask you to wear masks considerately, respecting your fellow audience members as you move around the building and whilst sitting in the auditorium.

There will be sanitising stations located throughout the building.

 

There will be regular enhanced cleaning of the auditorium and other public areas.

 

You will be able to pre-order drinks, use cashless payment methods and receive e-tickets for contactless service.

 

There will be staff on hand to support and answer your questions. We will continually review measures in line with industry and government guidance.

Face Coverings

Wearing a face covering helps to protect those around you and reduce the spread of coronavirus. We understand that not everyone is able to wear a face covering and although not mandatory, we ask you to be considerate in wearing one when you are moving around public areas in Hall for Cornwall and when seated in our auditorium.

Cashless Venue

Hall for Cornwall is a cashless venue and we no  longer accept cash payments. All purchases can be made using contactless or card payment methods - – it’s quicker, reduces contact and is more secure.

Cleanliness

There will be regular enhanced cleaning of all surfaces and contact points across our building, hand sanitiser will be available throughout the building.

Covid Positive Tests

It is very important that you do not attend the theatre if you have tested positive for Covid-19. If you have tested positive or have been told to self-isolate, please contact our Ticketing team at least 1 hour prior to your scheduled performance for assistance.

What are your return and refund policies, particularly around COVID related cancellations?

Under normal circumstances, tickets are non-refundable. Tickets can be exchanged for another performance of the same show for a small exchange fee. If swapping to higher priced seats you may be required to pay the difference.

Covid return and refund policy

Should a show be cancelled or rescheduled due to COVID we will follow national guidelines and offer an exchange or credit depending on the circumstances.

If you are required to self-isolate with COVID symptoms or a positive COVID test we will offer an exchange or credit depending on the circumstances. We may ask for proof of your positive Covid test. Please note that we can only credit or exchange tickets if we have advance notice ahead of your visit to see a show. Credit and exchanges cannot be made retrospectively or if you notify us after the scheduled performance has passed.

For our full terms and conditions of sale, click here

Any questions?

If you have any questions, please get in touch by e-mail [email protected] or phone 01872 262466

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