Become a member and make our stage, yours.

To read more about our new member scheme and the different levels available and to make a purchase today - CLICK HERE.

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NEW MEMBERSHIP SCHEME - FREQUENTLY ASKED QUESTIONS

To read the full terms and conditions of our membership scheme, click here

Q: Why should I become a member?

A: We’d grind to a halt without the support of our members. Choosing to support us at this stage in our transformation, means backing the work that we do and investing in our future aspirations for supporting more young people and local talent and working with partners to develop new work and productions. Memberships unlock benefits which include access to priority booking and seats ahead of on-sale and a host of other exclusive behind the scenes events from attendance at press nights to being part of our founding directors’ circle. Memberships start from £35 and from Supporter level upwards, costs can be spread across monthly instalments.

Q: Are there different levels of membership?

A: There are six different levels of individual memberships to suit different needs and support interests. These are Priority, Priority Plus, Supporter, Patron, Champion and Benefactor with different levels unlocking differing levels of benefits and access.

Q: What is The Founder 500 Club?

A: To celebrate the reopening of our newly transformed theatre, we are introducing a Founder 500 Club whereby the first 500 people to sign-up to one of our new memberships will be exclusively thanked and acknowledged for their support on our website. Founder 500 Club members also automatically get 18 months membership for the price of 12 – that’s 6 months free. Founding memberships are now sold out.

Q: Can I pay by instalments?

A: Yes, from Supporter level onwards. Costs are spread over 18 monthly instalments (if a founding 500 Club member) or 12 months if a regular member.

Q: If I become a member, do I get priority booking access to tickets?

A: Yes, becoming a member unlocks priority access to booking 7, 10 or 14 days ahead of general sale (depending on membership level) and from Priority Plus level upward, memberships also unlock savings on tickets.

Q: How will I know when my priority booking periods are?

A: When you sign up to our members scheme, you will receive exclusive member emails which will clearly outline when new shows go on-sale and the periods of priority booking for your membership level. Priority booking periods for members will also be clearly indicated on the show pages on the What’s On section of our website. This will usually* be 14 days for Benefactors & Champions, 10 days for Supporters and 7 days for Priority & Priority Plus, ahead of the general on sale date.

*Subject to change at our discretion 

Q: How are benefit savings applied to my ticket bookings?

A: On becoming a member, the ticketing system will recognise you as member when you log into your online account. When you book online, you can select tickets as usual and your member savings will automatically be applied at the shopping basket stage. If you get into any problems, then please do call the box office team on 01872 262466 who will be able to help.

Q: How many tickets can I buy?

A: Members can buy an unlimited amount of full-price tickets during the priority and general on sale period and up to a maximum four tickets using their member saving discounts. Bookings of 10 or more tickets for a single performance are not eligible for member returns and exchanges.

Q: What do membership fees and donations support?

A: We have aspirations to invest more in supporting young people, nurturing local talent and working with partners to develop new work and co-productions. Memberships will enable us to realise some of our future creative plans and ambitions and each year, we will send you an update on the work that memberships is directly supporting at Hall for Cornwall.

Q: Do you do joint membership?

A: At present, we do not have a joint membership offer. Memberships are non-transferable and can only be used by the named cardholder to book tickets and receive food and drink savings.

Q: Can I buy membership as a gift for someone?

A: Yes, you can buy a gift membership on our gift vouchers page or via our memberships page. You or your recipient will be sent a code by email which can be redeemed online or at the Box Office for the chosen level of membership. The 1 year membership is valid from the date of redemption.

Q: Do you have a corporate member/partnership scheme?

A: Yes we do! If you are interested in signing up or to hear more about the scheme, email your details to [email protected].

Q: I used to be an old member – can I use the same membership number?

A: I’m afraid not. This is a new scheme and your membership will be accessed via your online account or our booking system at the Box Office. There will be no membership numbers issued. 

Q: I still have ticket credit on my account and/or vouchers – can I use these to purchase memberships?

A: Yes, you can use gift vouchers and account credit to purchase your membership either online or via the Box Office.

Q: I used to have an account with Hall for Cornwall before you closed but I can’t seem to log into it.

A: Since we closed, we have changed over to a new ticketing provider. When you log into your account for the first time again, you will need to use the same email address used when setting up your account but will need to reset your password. Please click the ‘Forgotten Your Password’ link and you will be sent a link from the box office for resetting. If you have any problems, please call the Box Office on 01872 262466 who will be able to send a password reset link to you.

Q: Will I be sent a membership card?

A: From April 2022 Membership cards will be sent to all members within 8 weeks of sign up or renewal.

Q: Will there be 2-4-1 tickets?

A: We want to give you access to the best seats and prices all year around and want to reward our new members for their loyalty by giving access to benefits across as many shows as possible across all seasons. Before we closed, negotiating 2-for-1 offers with visiting companies was becoming increasingly difficult and we anticipate this being even harder as the industry recovers from the impact of Covid. Our aim is to offer you member ticket savings, where applicable to your membership level (up to 25%), on more shows than our previous scheme, ensuring you have consistent savings across the year and rewarding you with more savings if you book within priority booking periods. We will also reward member loyalty further with additional savings with ticket subscription schemes, as well as bespoke food and drink promotions in our new cafe and bar.

Q: Will ticket savings be applicable to all shows and prices?

A: We aim to negotiate member savings across as many shows in the season as possible. We will highlight these in all the member communications we send you and in the season brochure when this is ready. In all cases, discounts will be applicable at certain performances only with a maximum number of tickets applied.

Q: How I will be able to use my membership for food and drink savings?

A: In our new venue, we have two new exciting areas for food and drink – the Playhouse Bar and Greenroom Café. We want you to be able to enjoy and experience our exciting new offer when you visit us and aim to do a number of exclusive membership promotions and events across the year as well as traditional member savings on selected food and drinks.  

Q: What are member benefits?

A: All levels of HfC membership compromise a benefits value detailing the estimated actual cost of membership to the charity. As we were closed for a long period of time, we are currently estimating these values based on historic data and behaviours. The breakdown of these costs can be found on the Membership page on the website. These benefits can be purchased separately at cost price. Any amounts given over and above the benefits are given freely as a donation and are eligible for gift aid. All donations are non-refundable. Any requests for buying member benefits individually should be made by calling the Tikceting team on 01872 262 466. Member benefits only apply to Hall for Cornwall shows at our venue and not any productions where we act as the ticket agent.

Get in Touch
For more information on our membership scheme please call the Ticketing team on 01872 262466 or email Andrew Birnie (Loyalty & Membership Coordinator) [email protected]

 

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