Become a member and make our stage, yours.

To read more about our new member scheme and the different levels available and to make a purchase today - CLICK HERE.

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NEW MEMBERSHIP SCHEME - FREQUENTLY ASKED QUESTIONS

To read the full terms and conditions of our membership scheme, click here

Q: Why should I become a member?

A: We’d grind to a halt without the support of our members. Choosing to support us at this stage in our transformation, means backing the work that we do and investing in our future aspirations for supporting more young people and local talent and working with partners to develop new work and productions. Memberships unlock benefits which include access to priority booking and seats ahead of on-sale and a host of other exclusive behind the scenes events from attendance at press nights to being part of our founding directors’ circle. Memberships start from £35 and from Supporter level upwards, costs can be spread across monthly instalments.

Q: Are there different levels of membership?

A: There are six different levels of individual memberships to suit different needs and support interests. These are Priority, Priority Plus, Supporter, Patron, Champion and Benefactor with different levels unlocking differing levels of benefits and access.

Q: What is The Founder 500 Club?

A: To celebrate the reopening of our newly transformed theatre, we are introducing a Founder 500 Club whereby the first 500 people to sign-up to one of our new memberships will be exclusively thanked and acknowledged for their support on our website. Founder 500 Club members also automatically get 18 months membership for the price of 12 – that’s 6 months free.

Q: Can I pay by instalments?

A: Yes, from Supporter level onwards. Costs are spread over 18 monthly instalments (if a founding 500 Club member) or 12 months if a regular member.

Q: If I become a member, do I get priority booking access to tickets?

A: Yes, becoming a member unlocks priority access to booking seats and from Priority Plus level upward, memberships also unlock savings on tickets.

Q: How will I know when my priority booking periods are?

A: When you sign up to our members scheme, you will receive exclusive member newsletters which will clearly outline when new shows go on-sale and the periods of priority booking for your membership level. Priority booking periods for members will also be clearly indicated on the show pages on the What’s On section of our website.

Q: How are benefit savings applied to my ticket bookings?

A: On becoming a member, the ticketing system will recognise you as member when you log into your online account. When you book online, you can select tickets as usual and your member savings will automatically be applied at the shopping basket stage. If you get into any problems, then please do call the box office team on 01872 262466 who will be able to help.

Q: How many tickets can I buy?

A: Members can buy an unlimited amount of full-price tickets and up to a maximum four using their member saving discounts. Bookings of 10 or more tickets for a single performance are not eligible for member returns and exchanges.

Q: When will you be announcing other shows?

A: We aim to announce more shows in our inaugural season in June. Members will be the first to hear and will have priority booking access to tickets in line with their membership level.

Q: When does the theatre actually open?

A: Fisherman’s Friends The Musical will be the world premiere opening show in our new season and this will open on Wednesday 13 October. We’ll keep you posted on what other shows we are planning within our inaugural season as soon as we are able.

Q: What do membership fees and donations support?

A: When we reopen, we have aspirations to invest more in supporting young people, nurturing local talent and working with partners to develop new work and co-productions. Memberships will enable us to realise some of our future creative plans and ambitions and each year, we will send you an update on the work that memberships is directly supporting at Hall for Cornwall.

Q: Do you do joint membership?

A: At present, we do not have a joint membership offer although this is something we may look to develop in the future. Memberships are non-transferable and can only be used by the named cardholder to book tickets and receive food and drink savings.

Q: Can I buy membership as a gift for someone?

A: Yes, you can buy a gift membership on our gift vouchers or via memberships page. You or your recipient will be sent a code which can be redeemed online or at the Box Office for the chosen level of membership. The membership is valid from the date of redemption.

Q: Will you be doing a corporate member/partnership scheme?

A: Yes and we aim to launch this next month. If you are interested in signing up to hear more about the scheme, email your details to [email protected].

Q: I used to be an old member – can I use the same membership number?

A: I’m afraid not. This is a new scheme and we will be issuing new cards and membership numbers for all new members sign-ups.

Q: I still have ticket credit on my account and/or vouchers – can I use these to purchase memberships?

A: Yes, you can use gift vouchers and account credit to purchase your membership either online or via the Box Office.

Q: I used to have an account with Hall for Cornwall but I can’t seem to log into it.

A: Since we closed, we have changed over to a new ticketing provider. When you log into your account for the first time again, you will need to use the same email address used when setting up your account but will need to reset your password. Please click the ‘Forgotten Your Password’ link and you will be sent a link from the box office for resetting. If you have any problems, please call the Box Office on 01872 262466 who will be able to send a password reset link to you.

Q: Will I be sent a membership card?

A: Membership cards and packs are being produced at the moment and will be sent to all members ahead of our reopening.

Q: Why have some of your membership prices increased?

A: With our new membership scheme, we’ve introduced a wider range of options to suit different needs, budgets and behind-the-scenes experiences. We’ve been closed for nearly four years now and believe that a small increase for memberships (£5.00 for Priority and Priority Plus) reflects the increased experience that you will have with us in a vastly improved theatre which will bring the very best shows and world premieres to Cornwall - Fisherman’s Friends: The Musical being the first – and of which you will have first access to with your membership.

Q: Will there be 2-4-1 tickets?

A: We want to give you access to the best seats and prices all year around and want to reward our new members for their loyalty by giving access to benefits across as many shows as possible across all seasons. Before we closed, negotiating 2-for-1 offers with visiting companies was becoming increasingly difficult and we anticipate this being even harder as the industry recovers from the impact of Covid. Our aim is to offer you member ticket savings, where applicable to your membership level (up to 25%), on more shows than our previous scheme, ensuring you have consistent savings across the year and rewarding you with more savings if you book within priority booking periods. Our aim as we move forward, is to reward member loyalty further with additional savings with the introduction of subscription schemes, as well as doing bespoke food and drink promotions in our new cafe and bar.

Q: Will ticket savings be applicable to all shows and prices?

A: We aim to negotiate member savings across as many shows in the season as possible. We will highlight these in all the member communications we send you and in the season brochure when this is ready. In all cases, discounts will be applicable at certain performances with a maximum number of tickets applied.

Q: How I will be able to use my membership for food and drink savings?

A: In our new venue, we are going to have two new exciting areas for food and drink – the Playhouse Bar and Playhouse Café. We want you to be able to enjoy and experience our exciting new offerwhen you visit us and aim to do a number of exclusive membership promotions and events across the year as well as traditional savings on some of the food and drink offering.  We will keep you updated on these offerings and promotions as we move toward reopening and via the monthly member newsletters and/or brochure.

Q: What are member benefits?

A: All levels of HfC membership compromise a benefits value detailing the estimated actual cost of membership to the charity. As we have been such for a long period of time, we are currently estimating these values based on historic data and behaviours. The breakdown of these costs can be found on the Membership page on the website. These benefits can be purchased separately at cost price. Any amounts given over and above the benefits are given freely as a donation and are eligible for gift aid. All donations are non-refundable. Any requests for buying member benefits individually should be made by calling the box office on 01872 262 466. Member benefits only apply to Hall for Cornwall shows at our venue and not any productions where we act as the ticket agent.

 

 

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