MEMBERSHIP  FAQ’s

Read the full terms and conditions of our membership scheme here.

Why should I become a member?

We’d grind to a halt without the support of our members.

Joining us means backing the work we do, the audience we exist for, and the talents we take to the top. Your support helps us bring the world’s best to Cornwall’s stage and nurture young people, local talent and our community, inspiring the next generation of theatregoers and makers.

As well as helping us, Membership brings you various perks such as front-of-the-queue access to tickets and a peek behind the scenes. Get closer to the shows you love.

Are there different levels of membership? 

We have 6 different levels of membership: Priority, Priority Plus, Supporter, Patron, Champion and Benefactor. Starting from £35 Priority Membership all the way through to a £1500 Benefactor Membership, each level of membership comes with Priority booking & ticket returns for account credit up to 3 full days before the performance. 

Can I pay by instalments? 

Yes, if you’re a Supporter or above, you can spread the costs of a year’s membership across 12 monthly instalments on a saved payment card.  

If I become a member, do I get priority booking access to tickets? 

Yes; wherever possible Priority & Priority Plus get up to 7 days, Supporters get up to 10 days, and Patrons, Champions and Benefactors get up to 14 days priority booking for new shows when they first go on sale.  

How will I know when my priority booking periods are? 

When you sign up to our membership scheme, we’ll send you exclusive emails that clearly highlight when new shows go on sale and your priority booking windows based on your membership level. Plus, you’ll find all the info right on the show pages of our website before tickets become available. 

How are discounts applied to my ticket bookings? 

From Priority Plus level and up, you are eligible for members discounts on selected shows. Discounts will automatically apply in the basket so long as you are logged in under your membership account.  

Will ticket savings be applicable to all shows and prices? 

We work hard to secure member savings on as many shows as we can each season. Discounts apply on select performances, with up to 4 tickets per show able to be booked at the discounted rate. Member discount cannot be combined with other discount offers. Band D tickets are not eligible for member discounts. 

When booking online you can identify eligible performances with this symbol adjacent to the performance date:

How many tickets can I buy? 

Members can buy an unlimited number of full-price tickets (capped at 20 online, for group bookings of 20+ please contact [email protected]). Priority Plus members and above can purchase up to a maximum of four discounted tickets per eligible event using their member discounts. Bookings of 10 or more tickets for a single performance are not eligible for member returns and exchanges. 

Can I return tickets that I can no longer use? 

All tickets are non-refundable from the point of purchase. All HfC membership levels have the exclusive benefit to return tickets for an account credit up to 3 full days prior to the performance date. Account credit is valid for 2 years from the date of issue.
To return tickets, contact the Box Office on 01872 262466 or [email protected] 
Bookings of 10 or more tickets are not eligible for member returns.

Can I exchange tickets to another performance? 

Tickets can be exchanged to an alternative performance of the same show, subject to availability. Exchange fees are waived for all HfC members, so tickets of the same price can be exchanged free of charge. You may need to pay the difference in price if the only remaining tickets are a higher price than your original tickets. To exchange tickets, contact the Box Office. 

I have account credit from returning tickets, how do I use it? 

When booking online, the option to use your account credit appears during the checkout process, once you proceed past the basket and have logged in to your account. You will see your current available credit balance, and the option “Use available credit to pay for this order”. Ticking this box will use your credit for this order first, any remaining balance outstanding on the order can then be paid by card. 

 Can I use account credit or a gift voucher to purchase memberships? 

Yes, account credit and gift vouchers can be used towards memberships.  

What do membership fees and donations support? 

With your donation, we’ll continue our ambitious work to build deeper connections with more people to experience the positive impact of the arts throughout 2025 and beyond. Learn more. 

Do you do joint membership? 

No, memberships are offered on an individual basis and can only be attached to one account.  

Can I buy membership as a gift for someone? 

Yes, you can buy a gift membership on our gift vouchers page or via our memberships page. You or your recipient will be sent a code by email which can be redeemed online when purchasing a membership. Alternatively, the Box Office can print gift vouchers and post them for a postage fee.  

 Do you have a corporate member/partnership scheme? 

Yes we do! If you are interested in signing up or to hear more about the scheme, email your details to [email protected].  

Will I be sent a membership card? 

From Priority Plus and above you will receive a welcome letter with a membership card within 4 weeks of purchase posted out to your primary billing address.  

How I will be able to use my membership for food and drink savings? 

If you’re a Priority Plus member or above, you can enjoy discounts at our Green Room Café and Playhouse Bar. Simply show your membership card at the till and our team will do the rest!  

I have tickets through HfC for a different venue, do my member benefits still apply? 

No. In this instance, we’re acting as a third-party ticket seller, which means we’re not able to offer member benefits or apply member discounts. 

Is my membership eligible for Gift Aid? 

In short, yes. All HfC Memberships comprise of a benefits value detailing the estimated actual cost of membership to the charity, and a donation value of any amount exceeding this. Any amounts given over and above the benefits value are given freely as a donation and are eligible for Gift Aid. All donations are non-refundable.  

The breakdown of these values for a specific level of membership can be found on the Memberships page of our website where applicable. These benefits can be purchased separately at cost price.  Any requests for purchasing member benefits separately should be made by contacting the Ticketing team at [email protected] 

I’ve seen tickets on Ticketmaster/See tickets on sale before members. Why is this? 

The majority of ticket sales are directly with us at HfC, but occasionally some producers choose to release a portion of seats through third-party ticket agents. Very occasionally these can go on sale a little earlier than our official dates for general public booking, but we always endeavour to align the dates that tickets become available to ensure that our members are among the first to be able to book. We’d always recommend booking with us directly for the best availability, the best prices, and to make the most of your member perks! 

Read more about our member scheme and the different levels available.