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Terms & Conditions

By booking tickets with Hall for Cornwall you are agreeing to our Conditions of Sale and Attendance.

Welcome to our website. If you continue to browse and use this website, you are agreeing to comply with and be bound by the following terms and conditions of use, which together with our privacy policy govern Hall For Cornwall’s relationship with you in relation to this website. If you disagree with any part of these terms and conditions, please do not use our website.

The term ‘The Hall for Cornwall Trust’ or ‘us’ or ‘we’ refers to the owner of the website whose registered office is Back Quay, Truro, Cornwall TR1 2LL. Our company registration number is 3101443 Registered In England  Registered Offices Back Quay, Truro, Cornwall TR1 2LL. The term ‘you’ refers to the user or viewer of our website.

The use of this website is subject to the following terms of use:

  • The content of the pages of this website is for your general information and use only. It is subject to change without notice.
  • This website uses cookies to monitor browsing preferences. If you do allow cookies and supply any of the following information:
  • name and contact information including email address
  • demographic information such as postcode, preferences and interests
  • other information relevant to customer surveys and/or offers

It may be used or stored by us for use only by us or any third parties listed herein or which are named separately in our Privacy & Cookies Policy (available here):

  • Neither we nor any third parties provide any warranty or guarantee as to the accuracy, timeliness, performance, completeness or suitability of the information and materials found or offered on this website for any particular purpose. You acknowledge that such information and materials may contain inaccuracies or errors and we expressly exclude liability for any such inaccuracies or errors to the fullest extent permitted by law.
  • Your use of any information or materials on this website is entirely at your own risk, for which we shall not be liable. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.
  • This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions.
  • All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.
  • Unauthorised use of this website may give rise to a claim for damages and/or be a criminal offence.
  • From time to time, this website may also include links to other websites. These links are provided for your convenience to provide further information. They do not signify that we endorse the website(s). We have no responsibility for the content of the linked website(s).
  • Your use of this website and any dispute arising out of such use of the website is subject to the laws of England, Northern Ireland, Scotland and Wales.

Secure My Booking

We are pleased to offer ticket protection with Secure My Booking. You can now add on ticket protection at point of purchase on most shows from £1.75 per ticket.

For a worry-free purchase, protect your tickets today as you cannot add to your order after you have paid.

Click here for more information.

For full terms and information please visit Secure My Booking or CLICK HERE for T&Cs.

By booking tickets with Hall for Cornwall you are agreeing to our Conditions of Sale and Attendance.

AN IMPORTANT UPDATE FOR ALL AUDIENCE MEMBERS

We’re passionate about providing a diverse and inclusive space, open to one and all – but we need your help to make this work. Here’s a handy reminder of how a visit to the Cornwall Playhouse should play out…

ONE SIMPLE RULE

Kindness and tolerance for all – that’s our request to you.

That way, everyone gets to have a good time – happy audiences, happy team, happy memories for all. There’s lots of people here for a performance, so that might mean being patient and allowing us to sort out the odd issue. Bear with us, we promise it’s worth it.

AND… SHHH

Everyone experiences what we do in different ways. Generally, when the lights dim, we ask you to respect other audience members, keep any noise and movement to a minimum and remain in your seat unless stage performers invite participation.

NEED HELP?

Our team are happy to provide reasonable assistance if you have additional access requirements. We ask all audience members to show kindness and tolerance – Hall for Cornwall is open to all. We have good step-free access, and options for carer. We welcome trained assistance dogs. We have guidelines for involuntary noise and Accessibility which are reviewed regularly in line with current laws and best practice.

AIRPLANE MODE

Phones and cameras are distracting for everyone. Please keep them silenced and don’t get any devices out unless invited to by those on stage.

DRINK IN THE EXPERIENCE

Our license means you’re unable to bring alcohol or glass bottles in from outside Hall for Cornwall. We even check bags sometimes just to help the absent-minded. Most importantly, if we think you’ve had one too many, you’ll be refused admittance or asked to leave (that’s in our license too).

EAT OUT

Please ensure you’ve finished your hot food before you come in for the performance. And if you’re peckish, the interval’s a good time for a snack! Eating during the show can be distracting, smelly and off-putting for others.

BAGS

There’s no cloakroom, please leave bags and other bulky bits at home.

PUT IT OUT

We’re a smoke and vape-free zone.

GET HERE EARLY

If you arrive after the performance starts, we can’t guarantee admission but it usually isn’t a problem. We’ll ask you to wait outside until a suitable pause in the action. We have latecomer TV screens, so you shouldn’t miss a beat.

A WORD ON BATHROOMS

There’s a range of gender and all-gender toilets throughout the building. Please speak to a member of the team to find out the quickest route to your nearest convenience.

CHILDREN ARE OUR FUTURE

We love welcoming younger visitors. If you’re under 16 you’ll need to be accompanied by a responsible adult.

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