We want our theatre to be open to everyone.
As an organisation, our aim is to continue to push to improve access to our work for all audiences and are open for making things better. We're working with groups across Cornwall to ensure our offer constantly improves and develops.
The new building has been designed and updated to meet or exceed the latest minimum standards. Improvements we have made include the following;
- Step free and sloped access on the ground floor from Boscawen Street entrance through to Back Quay.
- Automatic entrance doors at both Back Quay and Boscawen entrances.
- ADI RoomMate (audio description) in two ground floor accessible toilets (COMING SOON)
- Double the number of accessible WCs, some accessible directly from the auditorium at stalls and circle level.
- Space to Change facility on ground floor with full adult hoist and changing bench (CURRENTLY ONLY ACCESSIBLE AT CERTAIN TIMES AS WE CONTINUE TO COMPLETE THE BUILDING DURING THE DAY)
- Ambulant toilet cubicle in every public WC.
- New lifts giving access to the circle both sides and balcony on Back Quay.
- Technical control room and audio describers room are wheelchair accessible.
We are always open for making things better and welcome any feedback, so please do send us an email [email protected]
When we were in the early stages of planning our redevelopment, we consulted with several access groups to ensure we could open our doors to as many people as possible without barriers. As a result, the following will feature in our new venue:
Space to Change
One of only a handful of such facilities to exist in Cornwall and enabling the personal hygiene needs of children and adults who need changing and lifting facilities for their personal care when away from home. The room will encompass a wheelchair-accessible toilet with an adult-sized changing bench and hoist.
Wheelchair Accessible Seating
Where previously the theatre had just one row of accessible seating, we will now be able to offer 13 designated wheelchair spaces across the auditorium offering a much wider choice, with two of those available in the circle. We are currently working on ensuring wheelchair spaces can be booked online and will push this live as soon as it is ready.
Access Companion Tickets
We understand that some of our customers require assistance to allow them to attend a performance. To ensure this is a possibility, we are pleased to offer a free ticket for an essential companion whenever required. Please call the Box Office to book on 01872 262466.
Click here for Companion tickets T&Cs to check eligibility requirements
Step free access
The Stalls and Circle levels of the auditorium are accessible from street level on both sides of the building with the use of ramps or the lift. Access to the Balcony level is available via the lift on the Lemon Quay side of the building only.
Please note, if booking for the left side of the Balcony (Boscawen Street entrance) you will be required to climb stairs to reach your seats.
The Stalls are fully accessible with the majority of seats on one level. Before the start of a performance you will be able to access both sides of the building using the new Opeway at the back of the auditorium.
Easy Seat Access
For our customers who are arriving in a wheelchair but wish to transfer into a seat for the performance, or those who require ease of access into their seat, we now have several rows in the Stalls that feature transfer arms. This means that the arm of the seat will move up and out of the way to allow easier access. Please look out for these seats marked on our seating plan when booking.
Many of our shows feature accessible performances including Signed (BSL), Audio Description, Captions, Relaxed performances as well as Touch Tours taking our visually impaired customers up close and personal with the set.
A BSL signer will stand to one side of the stage and sign the entire script for the benefit of our hard of hearing or D/deaf customers. Box Office can advise on best seats for this.
Screens showing captions of the performance script will be available for hard of hearing or d/Deaf customers.
Visually Impaired customers can use a headset to listen to a full description of what is happening on stage, what costumes look like, what the set looks like, etc. This description is delivered live throughout the show by our Audio Describers. AD devices to be booked via Box Office as first come first served.
Visually Impaired customers can get up close and personal with the costumes, sets and props from the show prior to the Audio Described performance to allow them to have a greater understanding of what is on stage. Tickets for the touch tour are free of charge and available for visually impaired customers booked in for the Audio Described performance only. Limited spaces available.
Facilities for Hearing Impaired, D/deaf & Visually Impaired Customers
Induction loops will be provided at the Playhouse Bar & Playhouse Cafe counters and at the Stage Door/Husa reception
The auditorium has a Sennheiser radio frequency system for assisted listening and audio description services, where users will be able to borrow a receiver from us before the show.
Improved Backstage Facilities for Performers
We are pleased to be able to now offer two dressing rooms with step free access to the stage, both with shower and toilet facilities for performers with access requirements.
Our website now contains features to enable our users to alter how they view the site.
We are committed to continue our work on additional access features for the website such as audio season brochures and online booking for wheelchair users. Watch this space!