We are pleased to offer ticket protection with Secure My Booking. You can now add on ticket protection at point of purchase on most shows from £1.75 per ticket.

For a worry-free purchase, protect your tickets today as you cannot add to your order after you have paid.

What’s Covered?

If you add on Secure My Booking protection, your tickets will be covered for the following:

– Death/accident/illness to the ticket holder

– Illness from COVID, government-mandated self-isolation, local lockdowns (see COVID notice below)

– Death of ticket holders immediate family

– Adverse weather

– Travel delays

– Burglary, flood or fire at your home

Plus much more!

What’s Not Covered?

There are some things that are not covered:

– Refunds for events cancelled by the theatre (don’t worry we still issue those)

– Fear of attending an event due to perceived risk of contracting COVID-19

– Refund of the protection itself

– Non-appearance of any ticket holder

– Lack of care, diligence, or prudent behaviour

Full details of your cover can be found online at SECURE MY BOOKING

Click here for T&Cs updated 01/01/23

I hold a Membership – can I also purchase ticket protection?

Yes, you can. Membership benefits (alongside VIP priority booking and ticket discounts) allow flexibility when booking, you can return your tickets for account credit up to 3 days before a performance, no questions asked.

Ticket protection covers you beyond those 3 days and covers specific last minute unavoidable scenarios. When you have every intention of attending the performance but something goes wrong. As long as it is covered by the policy terms, you will receive a full refund including fees.

Membership & ticket protection can be used together to cover you for all eventualities!

All tickets are sold subject to our standard terms and conditions. Tickets are non-refundable. To qualify, every ticket for a performance must be covered by protection. 

Click HERE for our full T&Cs of Sale & Attendance

A note on COVID…

Secure My Booking does accept registered positive results for home tests (not a picture of the LFT stick). Some LFT tests can still be registered on the NHS website using the QR code. They will accept the confirmation from the NHS.

If you cannot register the LFT with the NHS, you will need to seek a private test provider.

The positive result must be dated within 5 days prior to the event.

Need to make a claim?


Claims should be submitted online within sixty (60) days of the incident.

You may be asked to provide reasonable evidence when making a reimbursement claim.

Hall for Cornwall cannot process your refund claim.

Contact Secure My Booking

0330 057 1803 Monday – Friday, 7am – 4pm (excluding public holidays)

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