Our New Auditorium
The new auditorium, called Cornwall Playhouse, is a beautiful, open space on 3 tiered levels. It will be home to our core stage programme and entertainment offering.
The theatre is still under construction right now but we can’t wait to unveil our new auditorium for you all to enjoy. Ahead of reopening, we will be hosting a series of Open Days inviting you in to look around our new home and especially to try out the new seats in our 1352 capacity auditorium.
Our new auditorium Cornwall Playhouse has three levels:
- Stalls with 635 seats including 11 wheelchair positions, plus 35 standing positions
- Circle with 294 seats including 2 wheelchair positions, plus 48 rester and standing positions
- Balcony with 325 seats and 16 rester positions
There will be a range of ticket prices and seats in the new auditorium to suit all tastes and budgets. We're committed to ensuring as many people as possible can have access to live performance and for the majority of performances on our stage, ticket prices will start from £15, with over 200 tickets for each of those performances at £26.00 or under.
We can't wait to welcome you in!
Box Office & General Enquiries Opening Times
Get in touch on 01872 262466. Open 11:00am - 4:00pm Monday to Friday.
If you would like to speak to someone in person outside of these times, please email [email protected] and we will get back to you as soon as possible.
We don't have a physical box office to visit in person yet, but we will keep you posted whilst we wait for our Box Office in the new theatre to be completed.
Booking to See a Show
We are delighted to announce Fisherman's Friends: The Musical as the debut show to tread the boards of our landmark theatre when it reopens later this year.
To be one of the first to hear when Fisherman's Friends and the rest of our opening season go on sale, ensure your contact preferences are up to date by logging in to your account or by giving us a call.
Once we have launched our full opening season you can find details and book by visiting our What's On page.
Keeping You Safe
We can't wait to open our doors again and welcome you back to our theatre later this year. We continue to monitor health and safety advice on audiences returning to live theatre and are working with UK Theatres, SOLT and other regional and local theatres to ensure you will feel safe and secure and enjoy your chosen performance when you do visit us. As we move nearer to our reopening, we'll keep you posted of any health and safety measures implemented to make you feel secure and ensure you can have complete peace of mind about your visit.
Ahead of reopening, our aim is to host a number of Public Open Days where you will be welcome to come in and take a look around our beautiful new home, discover it for yourself and ask any questions of our team. We'll keep you posted on dates and times for these later in 2021.
We want our theatre to be open to everyone. As an organisation, our aim is to continue to push to improve access to our work for all audiences and are open for making things better. We're working with groups across Cornwall to ensure our offer constantly improves and develops.
The new building has been designed and updated to meet or exceed the latest minimum standards. Improvements we have made include the following;
- Step free and sloped access on the ground floor from Boscawen Street entrance through to Back Quay.
- Automatic entrance doors at both Back Quay and Boscawen entrances.
- ADI RoomMate (audio description) in two ground floor accessible toilets.
- Double the number of accessible WCs, some accessible directly from the auditorium at stalls and circle level.
- Space to Change facility on ground floor with full adult hoist and changing bench,
- Ambulant toilet cubicle in every public WC.
- New lifts giving access to the circle both sides and balcony on Back Quay.
- Technical control room and audio describers room are wheelchair accessible.
For more information on accessibility in the new venue click here
Vouchers & Ticket Credit
Since we've been closed, many of you have asked us about unused vouchers and ticket credit. In most cases, we have continued to extend deadlines in line with reopening to ensure you can use them once we reopen. If you have any questions on this, then please do not hesitate to get in touch and rest assured, we will ensure you will be able to redeem anything outstanding and enjoy a visit with us.
Could you send me a brochure for your opening season?
Ensure you are opted in to receive either email or postal marketing in the ‘My Account’ section to ensure you are included on our mailing list when we release details of our opening season.
I can’t log in to my account. My old password doesn’t work. Can you help?
During our closure we have migrated to a new ticketing system and your old password will no longer be valid. Please click the ‘Forgotten your Password?’ link to reset and access your account. It is important to ensure you are using the email address that we previously had registered for you so if you do not receive your email reminder, please consider trying a different email address.
Will you be putting social distancing measures in place inside the theatre on re-opening?
We are monitoring the current situation and will take action closer to our reopening if we feel that social distancing will still be necessary.
What does the new auditorium and seating plan look like?
The theatre is still under construction right now but we can’t wait to unveil our new auditorium for you all to enjoy.
Where is the best place to sit in the new auditorium?
The new auditorium is a beautiful, open space on 3 levels. As the theatre is still under construction we can’t give you detailed information on specific seats or rows yet but there are a range of new and different seat options to suit all budgets and those who like different experiences from sitting in different places. There are new side 'slips', rester positions and a balcony and we'll be inviting you ahead of reopening so you can choose for yourself which seat you would like to sit in.
What are rester positions?
Our new auditorium features Standing & Rester positions. Rester positions do not have a seat but there is an allocated cushioned area on the wall to rest against during the performance.
Do you sell Gift Vouchers?
We do! Vouchers are currently valid for 24 months from date of delivery and are available as e-vouchers only. We are unable to send out physical vouchers at this time. Vouchers can be redeemed against most performances on the Hall For Cornwall stage. Click Here to buy a Gift Voucher.
I have existing Credit / Vouchers from before you closed. Are they still valid?
Most pre-exisiting vouchers and credit are still valid, providing you got in touch with us pre-closure to extend the expiry date. Many customers received refunds for their vouchers at this time.
We have now extended all existing credit to expire 31 Dec 2021 so you will have plenty of time to spend it once we go on sale with our opening season.
Your voucher or credit may now be stored as Account Credit which can be viewed by logging into your account here. You can redeem credit and vouchers when you book online or over the phone.
If you give us a call, please have your voucher number or redemption code ready to make it easier for our team to check the status of your existing credit.